Kapilana Resort Policies

NOTE: The below policies are those currently in force. They supersede any policies which may appear in previously printed and distributed flyers or other marketing material.

GENERAL.  Kapilana is a family place and everyone here likes it that way, we hope you do too and we look forward to your cooperation in behaving appropriately. We reserve the right to refuse check-in to groups if we feel they may impact the enjoyment of the rest of our guests and residents some of whom need to be up early for work. We therefore insist on quiet after 10 PM and for those enjoying a lazy vacation, before 9 AM. Behavior which, in the opinion of Kapilana Resort Management is not in keeping with the Kapilana character will be grounds for eviction without refund for unused portions of the reservation. If your intention is for staying up late and being loud, we respectfully request that you seek alternative accommodations to avoid disturbing other guests.

Call 573-348-2151 or email kapilanaresort@charter.net
Make that reservation right now, we have some great deals!
 
   
   

GUIDELINES On check in, you will be given a copy of our guidelines. We will ask you to sign an acknowledgement that you have read and will comply with them. You will also require your vehicle, boat and trailer make & model.

POLICIES

RESERVATION POLICIES. The following deposits are required to secure your reservation:
1-3 nights reservation - 1 night deposit
4-6 nights reservation - 2 nights deposit
7-9 nights reservation - 3 nights deposit
10+ nights reservation - 5 nights deposit
A minimum 3-night stay is preferred Memorial Day through Labor Day.  A minimum 2-night stay is preferred during the off-season. Exceptions may apply to Holiday and Special Event weekends. We prefer a minimum 5 night stay between 20 July and 8 August but we often have last-minute "holes" to fill so please call and check for openings of shorter duration.
Deposit Reservations may only be made by phone between 9 AM and 9 PM and will be held for 7 days pending receipt of deposit in the form of personal check, travelers check, money order or cash. We do not accept credit cards for deposit unless scheduled arrival is within 30 days, in which case a credit card is the only means of securing the reservation. We will send you confirmation of the reservation and a receipt for your deposit. You must report any discrepancies in the reservation to us immediately. For short notice reservations we may "hold" the reservation against a credit card in which case you will not be charged until check in. However, should you cancel or not show up, you are still responsible for the appropriate deposit amount which will be automatically charged to your card.
Balance is due on check-in and is payable via cash, travelers check, money order or credit card only.A credit card will be required at check in to cover any incidental charges. Alternatively,  cash, travelers check or money order for $250 may be used as a refundable security/damage deposit. As we have suffered dishonored checks, no personal checks will be accepted at check-in.
CHECK-IN. Check-in is between 3 PM and 6 PM.  Please do not ask for early check in as our cleaning and maintenance schedules do not allow it.  This applies to both rooms and boat slips. Guests arriving after 6 PM must make arrangements with Kapilana Management to pay for their stay in advance and obtain their keys.
CHECK-OUT.Check-out is at 10 AM and our cleaning and maintenance schedules do not allow for any later check out time.  Guests must depart the property on check-out to avoid overcrowding of our facilities.
VEHICLE AND TRAILER PARKING.During peak season and on holiday weekends, parking space is at a premium. Please limit your party to two vehicles, or a single vehicle and a boat trailer. If you need to exceed this limitation, your boat trailer must remain at the State Park (many guests prefer to do this anyway).  This may also apply if you have an extra-long boat trailer that cannot be accommodated on-site. Please bring any locks, cables, etc that you require to secure your trailer.
DAMAGE AND INCIDENTAL CHARGES. A valid credit card must be presented at check-in (irrespective of the method of payment for the room) to cover any damages or charges incurred during your stay. Assessment of damage outside normal wear and tear is solely at the discretion of Kapilana Management. The "Kapilana Guest Information" form signed at check in will acknowledge your liability in the event of loss or damage. There are a number of policies which we need to enforce to allow us to make our accommodations ready for the next guests in the limited time between check-out and check-in. Therefore we may impose a charge for additional time spent to removing trash, washing dishes etc. Additionally, smoking in any units will result in significant recovery cost which will be charged accordingly.
VISITORS. All visitors must be registered with the Kapilana Resort office for insurance purposes. All visitors staying in excess of two hours must pay a facilities usage fee. All visitors must depart the resort property by 10 PM.
PETS We love our pets as much as you love yours but unfortunately we cannot risk letting them into the bvacation units. There are a couple of wondwerful places locally where your dogs will be spoilt more that if they stay with you. Call us for details.

CANCELLATIONS AND CHANGES.  A reservation is a commitment on our part not to sell the room to anyone else and on your part to buy that number of nights. We turn down many reservations because we are full and therefore lose business in the event of cancellations. Unlike large hotels, we do not oversell or double book to cover cancellations and no shows. It is therefore in everyone's interest that reservation commitments are met and that you understand the obligation.
High Season Policy In the event of cancellation with at least 30 days' notice prior to scheduled arrival date, deposits will be refunded in full.  Less than 30 days' notice will result in forfeiture of the deposit. If we are unable to resell the reservation you will be liable for the full amount.  Changes to arrival or departure dates may be made 30 days or more in advance of arrival at no charge (provided the new reservation meets the minimum night requirement).  There will be no refund or reduction in amount due for changes to arrival or departure dates made less than 30 days before original arrival date.
Low Season Policy: In the event of cancellation, with at least 14 days' notice prior to scheduled arrival date, deposits will be refunded in full. Less than 14 days' notice will result in forfeiture of the deposit.  Changes to arrival or departure dates may be made more than 14 days in advance of arrival at no charge.  There will be no refund or reduction in amount due for changes to arrival or departure dates made with less than 14 days notice.

We suggest you consider travel insurance to cover any losses in the event you have to cancel or otherwise change your plans.

Ask us about our vacation insurance program
 

 

Lake of the Ozarks Vacation Rentals at one of the last Lake of the Ozarks Resorts© Copyright Kapilana Resort LLC 2009, 2010